El llamado troll es una persona anónima en Internet que atrae la atención mediante un elevado número de comentarios negativos y críticos. El trolling se ha convertido incluso en un término establecido. El objetivo de los trolls es difamar a personas o empresas, ideas, proyectos, incluso países. En Rusia existen fábricas enteras de trolls, casas […]
Se podrían llenar libros enteros sobre el tema de la gestión de crisis, ¡y lo hacen! La gestión de las crisis es tan sumamente diversa como lo son los productos, los servicios y las personas. Desde grandes tormentas de mierda hasta críticas negativas. Hay que estar preparado para los momentos críticos del marketing en las […]
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